We understand that we are a small presence in the universe but through lots of small acts we can change someone’s life moment by moment. It’s the small gestures that can make a big difference.
We embrace the emotional as well as the physical needs of our service users, their families and our colleagues. We listen and act. We engage their interests and learn from their experiences.
We notice when people are feeling a little ‘down’. We offer personal and professional support. We listen. We empathise. We show compassion. We look at the bigger picture and actively seek what people appreciate but wouldn’t necessarily ask for. Sometimes we need to hear beyond the words.
You see we are only as good as our people. And our people are exceptional. And if they feel cherished and cared for they will pass it on. It’s human nature. It’s just the way it is